FAQs

1. Where do you ship from?

All orders are processed and shipped from our trusted fulfillment partners, depending on your location.
We ensure all items are carefully packaged and shipped with tracking so you can follow your order in real time.

2. Which countries do you ship to?

We offer worldwide tracked shipping to the following countries:
United States, Ireland, Italy, Netherlands, New Zealand, Norway, Canada, Spain, Sweden, Switzerland, Turkey, United Kingdom, Israel, Finland, Denmark, Belgium, Greece, Australia, Austria, Singapore, Poland, Portugal, Luxembourg, Hungary, France, Germany, and the United Arab Emirates.

3. How long will my order take to arrive?

Processing time: 1–2 business days
Estimated delivery: 5–12 business days, depending on your country.
You will receive a tracking number by email once your order has been shipped.

4. How can I track my order?

Once your order is shipped, you will receive an email with your tracking link.
You can also track your parcel anytime on www.17track.net.

5. What if my package is delayed or lost?

If your package takes longer than expected, please contact us at pogoluxe@outlook.com.
We will investigate with the carrier and make sure you receive your order or a replacement.

6. What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express) and secure online payments via Shopify Payments.

7. Can I change or cancel my order?

If your order has not yet been shipped, please contact us immediately at pogoluxe@outlook.com.
Once an order is processed, it can no longer be modified or canceled.

8. What if I received a damaged or wrong item?

Please contact us within 7 days of delivery with photos of the item and packaging.
We will review the case and arrange a replacement or refund as quickly as possible.

9. Do you offer returns or refunds?

Yes — we offer a 30-day return policy from the delivery date.
Items must be unused and in original packaging.
For return instructions, contact pogoluxe@outlook.com with your order number.

10. How can I contact customer service?

Our support team is available Monday to Friday.
📧 pogoluxe@outlook.com
📞 +39 3899899877

We aim to respond to all inquiries within 24 hours.